Frequently asked questions
Get answers to frequently asked questions. Select category to find an answer to your question:
An activation link will be sent to the email address you used when you generously donated to RMPBS (if it hasn’t already). Sometimes it does take 24-48 hours for that email to get to you (remember to check your junk folder).
Follow the steps in the email to establish your username and password. Once set up, you will use these credentials to sign into our website or to the PBS Video app to access our fabulous content.
Once your Passport is activated you can go here for some helpful information, including screenshots, on how to connect Passport to your TV: Passport Help.
**If you do not receive the activation email within 48 hours of your donation, please send us a message so our team can help get you set up… we are here to help!
If you need additional assistance, you can reach our Passport Technical Support service at 1-855-782-0628, available evenings and weekends.
Passport activation video
If your Membership is current, then you can log in with the email address associated with your Membership here: https://video.rmpbs.org/ or the PBS app.
If you need to reset your password, you can do so here: https://account.pbs.org/oauth2/send-reset-password/
For helpful information, including screenshots, to connect Passport to your TV, please visit this link: Passport Help.
If you need additional assistance, you can reach Passport Tech Support service at 1-855-782-0628, available for evening and weekend assistance.
If you continue have trouble, send us an email and we will get back to you as soon as we can.
Thank you for supporting RMPBS!
So, your PBS Passport is activated but you want to watch some outstanding programming on your TV instead of on your tablet or phone? No problem!
Here is some helpful information, including screenshots, on how to connect Passport to your TV… please visit this link: Passport Help.
Important Note: If you happen to have an “LG” brand TV, please be aware that it’s operating system does not support several apps, including the PBS Video app. As a workaround, you can use a Roku or Amazon Firestick.
Thank you for supporting RMPBS!
We apologize for the inconvenience you are experiencing with your Passport access. Sometimes the Passport app and our Membership database don’t talk to each other the way we would all prefer.
If you feel your Membership is current and Passport is telling you otherwise, please send us an email and we will get back to you ASAP so we can help you get back to the programming you love.
We hope you find that Passport offers a vast array of quality programming, but not everything that PBS has ever aired or produced is available (although that would be AMAZING!) This is because PBS and RMPBS do not own most of the programming we air.
For every show we broadcast, we must acquire both the broadcasting and streaming rights to make it available. In some cases, we are unable to secure these rights due to another media company having exclusive rights or because of prohibitive financial costs.
The availability of streaming rights can also vary in terms of duration and timing. Some shows are only available to us during the broadcast season, while others we cannot make available to our viewers at all.
This list is pretty fluid. If you encounter a show where only clips, trailers, or general references are available, it indicates that we don’t currently have the streaming rights for that show.
There’s a ton of quality programming available through Passport, so if you don’t see what you were looking for, we hope you look around a bit and find something you didn’t know you’d enjoy!
Thank you for your continued support of RMPBS!
Some of our communications are sent out in large batches and have to be prepared in advance of when some Member’s renewal date hits. You may also have received a renewal notice in error due to a technical issue with our mail system. Please accept our apologies for any confusion this may have caused.
If you feel your Membership is indeed in good order and have questions about some communication you received, please send us a message so our team can reach out to you and make sure our records are accurate and up to date.
Thank you once again for being such an essential part of RMPBS. We value your support and appreciate your understanding.
Wishing you a wonderful day ahead!
Thank you for supporting RMPBS!
To update your payment method with us, we offer three convenient options:
1. Call Us: You can reach us at 844-537-3391, and we'll assist you in updating your information over the phone.
2. Online: Visit our [Donation Page], accessible through our website under the Support Tab. Look for "Update your giving information," where you can securely enter your new details, which we'll apply to your existing membership.
3. No time now but want to speak with someone? Feel free to send us an email and we will get back to you ASAP.
Thank you again for your support of RMPBS!
Thank you for reaching out and for your support of RMPBS!
We truly appreciate your consideration in donating your vehicle to us. Your generosity makes a significant impact.
To get started or learn more about the vehicle donation process, please visit the following link:
RMPBS Vehicle Donation Information.
If you have any questions or need further assistance, please feel free to send us a message and we will get back to you ASAP.
Thank you once again and have a wonderful day!
Thank you for reaching out!
As you have noticed, we have made some changes to the layout of our monthly ePromo and Schedule Guide on our website, but you can still download them and share/print etc. here:
https://www.rmpbs.org/schedule/epromo/
We also give members the option to have a guide mailed to them each month as a benefit, so if you are a member and would like to have one sent to you, please let us know… and if you're not a member yet, we would be happy to answer any questions you have while you would consider supporting RMPBS!
Please take a look at the attachment on this email for info on downloading the guide on our website, and if you have further questions, please feel free to reach out.
Hope this helps, but if you still have questions, send us an email and we will get back to you ASAP.