Frequently asked questions
Get answers to frequently asked questions. Select category to find an answer to your question:
An activation link will be sent to the email address you used when you generously donated to RMPBS (if it hasn’t already). Sometimes it does take 24-48 hours for that email to get to you (remember to check your junk folder).
Follow the steps in the email to establish your username and password. Once set up, you will use these credentials to sign into our website or to the PBS Video app to access our fabulous content.
Once your Passport is activated you can go here for some helpful information, including screenshots, on how to connect Passport to your TV: Passport Help.
**If you do not receive the activation email within 48 hours of your donation, please send us a message so our team can help get you set up… we are here to help!
If you need additional assistance, you can reach our Passport Technical Support service at 1-855-782-0628, available evenings and weekends.
Passport activation video
If your Membership is current, then you can log in with the email address associated with your Membership here: https://video.rmpbs.org/ or the PBS app.
If you need to reset your password, you can do so here: https://account.pbs.org/oauth2/send-reset-password/
For helpful information, including screenshots, to connect Passport to your TV, please visit this link: Passport Help.
If you need additional assistance, you can reach Passport Tech Support service at 1-855-782-0628, available for evening and weekend assistance.
If you continue have trouble, send us an email at connect@rmpbs.org and we will get back to you as soon as we can.
Thank you for supporting RMPBS!
So, your PBS Passport is activated but you want to watch some outstanding programming on your TV instead of on your tablet or phone? No problem!
Here is some helpful information, including screenshots, on how to connect Passport to your TV… please visit this link: Passport Help.
Important Note: If you happen to have an “LG” brand TV, please be aware that it’s operating system does not support several apps, including the PBS Video app. As a workaround, you can use a Roku or Amazon Firestick.
Apologies for the inconvenience (we know that can be annoying).
RMPBS does not own the Passport platform and sometimes our systems get out of sync but we are here to help. If you believe your Membership is in good order and you are unable to access Passport, please send a message to: connect@rmpbs.org
We will respond as soon as possible and address your issue so that you can get back to enjoying the programming you love.
We hope you find that Passport offers a vast array of quality programming, but not everything that PBS has ever aired or produced is available (although that would be AMAZING!) This is because PBS and RMPBS do not own most of the programming we air.
For every show we broadcast, we must acquire both the broadcasting and streaming rights to make it available. In some cases, we are unable to secure these rights due to another media company having exclusive rights or because of prohibitive financial costs.
The availability of streaming rights can also vary in terms of duration and timing. Some shows are only available to us during the broadcast season, while others we cannot make available to our viewers at all.
This list is pretty fluid. If you encounter a show where only clips, trailers, or general references are available, it indicates that we don’t currently have the streaming rights for that show.
There’s a ton of quality programming available through Passport, so if you don’t see what you were looking for, we hope you look around a bit and find something you didn’t know you’d enjoy!
Thank you for your continued support of RMPBS!
Some of our communications are sent out in large batches and have to be prepared in advance of when some Member’s renewal date hits. You may also have received a renewal notice in error due to a technical issue with our mail system. Please accept our apologies for any confusion this may have caused.
If you feel your Membership is indeed in good order and have questions about some communication you received, please send us a message so our team can reach out to you and make sure our records are accurate and up to date.
Thank you once again for being such an essential part of RMPBS. We value your support and appreciate your understanding.
Wishing you a wonderful day ahead!
Thank you for supporting RMPBS!
To update your payment method with us, we offer three convenient options:
1. Call Us: You can reach us at 844-537-3391, and we'll assist you in updating your information over the phone.
2. Online: Visit our Support Page, accessible through our website under the Support Tab. Look for "Update your giving information," where you can securely enter your new details, which we'll apply to your existing membership.
3. No time now but want to speak with someone? Feel free to send us an email and we will get back to you ASAP.
Thank you again for your support of RMPBS!
You could do anything with your unwanted vehicle so thank you for thinking of us! You and your car or truck have gone a long way together and this donation will go a long way supporting RMPBS!
We work with one non-profit organization (www.careasy.org) to facilitate donations of this type and make everything simple and convenient. To get started or learn more about donating your vehicle, please visit the following link: RMPBS Vehicle Donation Information.
While RMPBS leaves the details of donations of this type to our partner www.careasy.org we are here for you every step of the way so if you have any questions before-hand or need further assistance, please feel free to send us a message and we will get back to you ASAP.
Thank you once again and have a wonderful day!
Our website appearance sometimes changes, but you can always find our programming schedule here: https://www.rmpbs.org/schedule/rmpbs. If you're looking for our monthly E-Promo viewer guide, you can find that HERE.
If you are having trouble downloading our schedule to email to a friend or to print it out for yourself, that button is right here:
Thank you for reaching out and sorry to hear you are having issues with our signal. We hope the following information will be useful:
If you are using a TV hooked up to an antenna, make sure it is aimed at the tower closest to your location (see map below).
We also suggest that you perform a “double rescan” to refresh your TV’s tuner memory. It's possible your TV and tuner may have accrued some internal “conflicts” that are contributing to the problems you are seeing, and this will allow your TV to reset and accept any changes from updated encoding equipment.
To do a “double-rescan”, first remove your antenna cable from your TV and perform a channel scan using the internal menu selections on your TV. Then hook your antenna cable back onto your TV and perform a second channel scan. This should refresh your tuner with the latest configuration information.
Some other questions we would have if the information above does not address your issue are:
- What TV set brand you are using and how it is hooked up?
- Do you have an over-the-air antenna hooked up directly to your TV or are you watching us through a third-party device such as a separate tuner, satellite, or cable box?
- If you are using an OTA antenna, is it located indoors, in your attic or on a mast outside, and is it pointed in a direction towards our antenna that affords you the strongest signal possible?
We believe in the importance of bringing all perspectives to the table and want a Colorado where everyone feels seen and heard, and we want to hear from you!
Have a comment or question about some programming at RMPBS? Please send it to connect@rmpbs.org
RMPBS believes in celebrating other cultures and traditions different from our own to have cross cultural communication and we recognize that everybody views the world from their own cultural lens that may differ depending on one’s culture.
While RMPBS does not produce or own the majority of the programming we air, we do proudly stand behind our content and believe PBS continues to provide top quality content that is available to all Coloradans, and your opinion matters!
While we may not respond to message personally, we do read them and appreciate you reaching out and letting us know how you feel!
Rocky Mountain PBS is pleased to support local, independent filmmakers. We are continually on the lookout for high quality content created by or about Coloradans.
Rocky Mountain PBS welcomes submissions of completed programs from local producers. Please review the following process, guidelines, and technical requirements, and submit your project to us online via the Submissions Form located at https://www.rmpbs.org/about/program-submissions.