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Frequently asked questions

Get answers to frequently asked questions about RMPBS membership, programming, Passport, and more.

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Donations & Membership

How do I get my donation summary for tax purposes?

As with all nonprofits in Colorado, Rocky Mountain Public Media must send donation acknowledgment letters by January 31 each year to comply with IRS guidelines. The letters include donor names, contribution dates/details, and information regarding goods or services and related good faith estimates/fair market value(s). 

 

Please note for one-time donations, the thank you letter you received after your donation was made does act as your tax acknowledgement letter for that donation. Monthly or sustaining donations are added up at the end of the calendar year and are sent by January 31, per IRS guidelines.

 

While inquiring about your tax acknowledgement letter, please consider that yours may have already been sent or may be in process. That said, should you need a replacement for any reason we will happily provide one! Respectfully, our ask is that you make your request only once, as multiple messages only add to the volume/backlog of similar requests that our staff and volunteers must work through during this busy time of year.

 

We appreciate your patience and understanding, and we certainly thank you for your generous support!

Why did I get a letter saying my membership expired after I donated?

Thank you for your continued support of RMPBS!

Some of our communications are sent out in large batches and have to be prepared in advance of when some Member’s renewal date hits. You may also have received a renewal notice in error due to a technical issue with our mail system. Please accept our apologies for any confusion this may have caused.

If you feel your Membership is indeed in good order and have questions about some communication you received, please send us a message so our team can reach out to you and make sure our records are accurate and up to date.

Thank you once again for being such an essential part of RMPBS. We value your support and appreciate your understanding.

Wishing you a wonderful day ahead!

How do I change or update my payment method?

Thank you for supporting RMPBS!

To update your payment method with us, we offer three convenient options:


1. Online: Visit our Member Portal, where you can securely enter your new details for your existing recurring donation.


2. Call Us: You can reach us at 844-537-3391, and we'll assist you in updating your information over the phone.


3. No time now but want to speak with someone? Feel free to send us an email and we will get back to you ASAP.


Thank you again for your support of RMPBS!

How do I donate a vehicle to RMPBS?

You could do anything with your unwanted vehicle so thank you for thinking of us! You and your car or truck have gone a long way together and this donation will go a long way supporting RMPBS!

 

We work with one non-profit organization (www.careasy.org) to facilitate donations of this type and make everything simple and convenient. To get started or learn more about donating your vehicle, please visit the following link: RMPBS Vehicle Donation Information.


While RMPBS leaves the details of donations of this type to our partner www.careasy.org we are here for you every step of the way so if you have any questions before-hand or need further assistance, please feel free to send us a message and we will get back to you ASAP.

 

Thank you once again and have a wonderful day!

Programming & Viewing

Why can't I find a specific show on Passport?

We hope you find that Passport offers a vast array of quality programming, but not everything that PBS has ever aired or produced is available (although that would be AMAZING!) This is because PBS and RMPBS do not own most of the programming we air.

For every show we broadcast, we must acquire both the broadcasting and streaming rights to make it available. In some cases, we are unable to secure these rights due to another media company having exclusive rights or because of prohibitive financial costs.

The availability of streaming rights can also vary in terms of duration and timing. Some shows are only available to us during the broadcast season, while others we cannot make available to our viewers at all.

This list is pretty fluid. If you encounter a show where only clips, trailers, or general references are available, it indicates that we don’t currently have the streaming rights for that show.

There’s a ton of quality programming available through Passport, so if you don’t see what you were looking for, we hope you look around a bit and find something you didn’t know you’d enjoy!

Where can I find the monthly schedule or viewer guide?

Our website appearance sometimes changes, but you can always find our programming schedule here: https://www.rmpbs.org/schedule/rmpbs.  If you're looking for our monthly E-Promo viewer guide, you can find that HERE.

 

If you are having trouble downloading our schedule to email to a friend or to print it out for yourself, that button is right here:

What do I do if I'm having difficulty receiving the broadcast signal?

Thank you for reaching out and sorry to hear you are having issues with our signal. We hope the following information will be useful:

 

If you are using a TV hooked up to an antenna, make sure it is aimed at the tower closest to your location (see map below).

How do I submit a question or comment about a particular program?

We believe in the importance of bringing all perspectives to the table and want a Colorado where everyone feels seen and heard, and we want to hear from you!

 

Have a comment or question about some programming at RMPBS? Please send it to connect@rmpbs.org


RMPBS believes in celebrating other cultures and traditions different from our own to have cross cultural communication and we recognize that everybody views the world from their own cultural lens that may differ depending on one’s culture.

 

While RMPBS does not produce or own the majority of the programming we air, we do proudly stand behind our content and believe PBS continues to provide top quality content that is available to all Coloradans, and your opinion matters!

 

While we may not respond to message personally, we do read them and appreciate you reaching out and letting us know how you feel!

How do I submit a program to Rocky Mountain PBS?

Rocky Mountain PBS is pleased to support local, independent filmmakers. We are continually on the lookout for high quality content created by or about Coloradans.


Rocky Mountain PBS welcomes submissions of completed programs from local producers. Please review the following process, guidelines, and technical requirements, and submit your project to us online via the Submissions Form located at https://www.rmpbs.org/about/program-submissions.

Member Portal

What can I use the Member Portal for?

To update your contact information and view your donation history. If you are a sustaining member (have a recurring donation), you can update your payment information and choose to increase your donation. 

Can I get a tax receipt from the Member portal?

You can view donation history by year but cannot get an official tax receipt. If you are a sustaining member, tax receipts are mailed to you annually in January. You receive an official tax receipt after any one-time donation. If you still need assistance or are missing a receipt, please reach out to us.

Why should I use the Member Portal?

You can update important information easily without having to contact us. We strive for short wait times in replies but get a large volume of inquiries. This portal allows donors to quickly and easily update some of their basic, key information on their own without having to reach out to us and wait for a response. This helps lower the volume of inquiries we get improving the experience for those who still need to reach out to us to get their needs met. 

How do I get to the Member Portal?

You can visit our website at rmpbs.org. Go to the “Support” tab in the menu at the top of the site. Click on “Member Portal” in the dropdown. 


Or visit donate.rmpbs.org/user. 

Do I need to use a specific email address in the Member Portal?

Yes, you need to use the email address you used at the time of donation. Please locate your donation receipt to identify the correct email address. If you are unsure which email address is correct, you can reach out to us to get the correct one. 

When accessing the portal for the first time, you will need to create a new account with the email address associated with your donation.   

To create a new account: 

  1. Access the Member Portal. 
  2. Click the "New User/Forgot Password" button at the top. 
  3. Enter the email address associated with your donation. 
  4. You'll receive an email from "CDP <postmaster@mg.rmpbs.org>" that has a link to "reset the password". 
  5. Click the link in that email and you'll be taken to a landing page that has a "LOG IN" button. 
  6. Click the "LOG IN" button. 
  7. Enter a password in the "Password" field and enter it again in the "Confirm password" field. 
  8. Click the "SAVE" button at the bottom. 


Can I see information about my Rocky Mountain PBS Passport member benefit in the Member Portal?

You can see if you are an active member or not in the portal, but if you’d like to confirm that you are eligible for the RMPBS Passport benefit, please visit the Passport Lookup site and enter your email address. To activate Passport, please visit the Passport Activation site and enter your activation code. Please check your email for your activation code or reach out to us if you don’t have it.  

What else should I know about the Member Portal?

The Member Portal is solely for managing your contact information, viewing donation history and updating sustaining (recurring) gift information. To learn more about RMPBS+ and streaming online, click here. To make a donation, please visit our donation form. For any other inquiries including thank you gift questions, please contact us. 

RMPBS Passport

How do I activate PBS Passport?

An activation link will be sent to the email address you used when you generously donated to RMPBS (if it hasn’t already). Sometimes it does take 24-48 hours for that email to get to you (remember to check your junk folder).

Follow the steps in the email to establish your username and password. Once set up, you will use these credentials to sign into our website or to the PBS Video app to access our fabulous content.

Once your Passport is activated you can go here for some helpful information, including screenshots, on how to connect Passport to your TV: Passport Help.

**If you do not receive the activation email within 48 hours of your donation, please send us a message so our team can help get you set up… we are here to help!

If you need additional assistance, you can reach our Passport Technical Support service at 1-855-782-0628, available evenings and weekends.

How do I sign in to PBS Passport?

If your Membership is current, then you can log in with the email address associated with your Membership here: https://video.rmpbs.org/ or the PBS app.

If you need to reset your password, you can do so here: https://account.pbs.org/oauth2/send-reset-password/

For helpful information, including screenshots, to connect Passport to your TV, please visit this link: Passport Help.

If you need additional assistance, you can reach Passport Tech Support service at 1-855-782-0628, available for evening and weekend assistance.

If you continue have trouble, send us an email at connect@rmpbs.org and we will get back to you as soon as we can.

Thank you for supporting RMPBS!

How do I watch PBS Passport on my TV?

So, your PBS Passport is activated but you want to watch some outstanding programming on your TV instead of on your tablet or phone? No problem!

Here is some helpful information, including screenshots, on how to connect Passport to your TV… please visit this link: Passport Help.

Important Note: If you happen to have an “LG” brand TV, please be aware that it’s operating system does not support several apps, including the PBS Video app. As a workaround, you can use a Roku or Amazon Firestick.

Why is my Passport expired even though I'm a member?

Apologies for the inconvenience (we know that can be annoying).

RMPBS does not own the Passport platform and sometimes our systems get out of sync but we are here to help. If you believe your Membership is in good order and you are unable to access Passport, please send a message to: connect@rmpbs.org

We will respond as soon as possible and address your issue so that you can get back to enjoying the programming you love.